We deliver to your home or office. Products are dispatched from our WooiMusic physical store. Delivery normally takes between one (1) to seven (7) working days, or up to twenty-one (21) days for East Malaysia. If you're a WooiMusic Online member, you can track its progress via My Account.
The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box. You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
We use local couriers to facilitate the delivery of all items' deliveries. We are unable to deliver on Fridays, Sundays, Public Holidays, or at specific times (e.g. at 9am, before 5pm, after 7pm etc). Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned.
In the event of unsuccessful delivery due to an unattended recipient address upon arrival of goods, there will be no refund of delivery fees. Should the delivery need to be rescheduled, make the reschedule with courier service.
Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each.
If you are unable to receive delivery of your items in person or if you haven't received them within a reasonable period, contact us for further instructions.